We provide professional services to realize the goal of win-win
First, you contact KMT. Then, our sales team will engage with you to understand your requirements thoroughly.Based on those needs, we will tailor a complete solution for each customer, including screens, power systems, control systems, and other necessary components.
Once the entire solution is mapped out, our skilled engineers will provide you with technical suggestions and guidance to ensure a seamless implementation.
We can provide you remote installation technical support, show you how to install materials and screens.
In you need, according to the specific situation of the project, we also can arrange engineers to arrive at the project site, guide workers to correctly install the screen.
Starting from the date of product installation and acceptance inspection, if there is a problem with your screen, we will provide remote support to guide troubleshooting.
If there are any issues with the display module during the warranty period, you also can choose to send it back to the factory for repair. Once the test is correct, we will send it back to you.
We will introduce relevant content to you so that customers can become more familiar with and understand the LED display industry.
If there are any issues with the display module during the warranty period, you also can choose to send it back to the factory for repair. Once the test is correct, we will send it back to you.
When an LED display problem occurs
Inspection of Signal and Power: Thoroughly check whether the signal and power supply of each panel are operating properly.
Documentation: Take clear photos or videos of the problem to accurately record its details. This visual evidence will be crucial for further analysis.
Warranty Verification: Determine whether your sign is still covered by the warranty. Please refer to the "COVERAGE OF WARRANTY" section below for detailed information.
Contact Us: You can either send an email to us or directly reach out to your sales representative. Provide all relevant information about the problem, including the documentation from step 2.
Hardware Issues: If the problem is identified as a hardware defect, carefully package and send the defective parts to KMT. Make sure to label the parts clearly to facilitate identification.
Repair and Replacement: Once we receive the defective parts, our technical team will conduct a comprehensive assessment. We will either repair the defective parts or replace them with new or refurbished components to ensure the optimal performance of your LED display.
Warranty Information
Warranty Coverage:The two-year warranty encompasses all modules, cabinets, control hardware, fans, and power supply units. Additionally, free updates for the control software are provided. Prior to order confirmation, KMT will supply an adequate quantity of extra spare parts, including power suppliers, control cards, LED modules, and cables. We will also offer professional suggestions regarding parts that are prone to wear and tear.
Warranty Confirmation:The production batch number on the modules serves as an indicator to determine whether the LED display is covered by a two-year warranty.
Applicable Limited Warranty Period:Duing the applicable Limited Warranty Period, we will replace or repair any defective parts. However, this does not cover the following situations (please refer to "DAMAGES NOT COVERED" below).
This limited warranty does not apply to the following situations
Damages resulting from unauthorized modifications, improper installation, or unauthorized repairs. Additionally, damages, whether accidental or intentional, inflicted by the user are not covered.
Damages caused by electrical power surges, electrical power failures, negligence, or improper use of the product.
Damages due to severe weather conditions, extensive water damage (such as complete submersion), wind damage, or any other causes that are beyond our reasonable control.
Shipping and Charges
During Warranty Period: The customer is responsible for covering the shipping costs to send the item to our company. Once received, we will repair or replace any malfunctioning parts at no charge. Additionally, we will shoulder the shipping expenses from our company back to your location.
After Warranty Expiration: All shipping costs will be borne by the user. Moreover, we will levy a reasonable fee for new or refurbished parts required to replace the defective components.
Field Services
Based on customer requests, KMT will offer field services to customers. These services include on-site installation guidance, training, on-site troubleshooting, and maintenance. Please note that this service will incur additional charges. For details regarding the costs, please get in touch with your sales representative.
The calculation of service days starts from the date when the engineer leaves the service base and concludes on the date of their return to the service base.
Customers are responsible for covering relevant expenses, such as visa fees, hotel accommodation, meals, round-trip air tickets. Moreover, we would appreciate it if your esteemed company could assist in arranging the visas for our staff.
After the installation, repair, or maintenance of the display screen, an operation test will be carried out for acceptance purposes. Both the customer and our field service engineer need to sign the Acceptance Confirmation to confirm that the LED display is functioning properly.
Furthermore, customers can send their engineers with basic knowledge of electronics and computers to our factory. We will provide one week of free training. Additionally, we can also offer training on maintenance, repair, or replacement at a certain charge.
